Privacy Policy

The controller of your personal data is Alza Travel L.L.C., with NUI 812415710, with its registered office at Rr. 28 Nëntori, Nr. 49, Podujevë, Republic of Kosovo.

For any question about privacy, write to us at info@alzatravel.com.

• Identification data: first name, last name, date of birth, nationality.
• Contact data: phone number, email, address.
• Travel data: passport number, visa details, travel preferences.
• Payment data: we do not store card numbers; minimal data is processed to confirm the transaction through the bank.
• Technical data: IP address, device type and data from cookies when you visit the website.

We collect the data directly from you (when you contact us, request a quote or make a booking), automatically through the website (cookies, analytics tools), and from our partners when this is necessary to fulfil your booking.

• To prepare offers and to carry out your bookings.
• To communicate with you about the trip and the payment.
• To fulfil legal, fiscal and accounting obligations.
• To improve our services and our website.
• For marketing purposes, only when we have your consent.

We share your data only when necessary: with the service providers (airlines, hotels, tour operators) to fulfil the booking, with the bank/payment processor for transactions, and with the authorities when required by law.

We do not sell your personal data to third parties.

Since travel is international, your data may be transferred to service providers outside Kosovo (e.g. a hotel or airline in the destination country), only to the extent necessary to provide the service.

We retain your data only for as long as is necessary for the purposes described and to meet legal and fiscal deadlines. After that, it is securely deleted or anonymized.

We use reasonable technical and organizational measures to protect your data from unauthorized access, loss or misuse. Card payments are protected by the bank's secure gateway and 3-D Secure.

Our website uses cookies for functionality, analytics and marketing. We use Meta Pixel to measure the effectiveness of advertisements. You can control cookies through your browser settings.

In accordance with the Law on the Protection of Personal Data, you have the right:

• To request access to your data.
• To request its correction or deletion.
• To restrict or object to the processing.
• To withdraw your consent at any time.
• To lodge a complaint with the Information and Privacy Agency.

To exercise these rights, write to us at info@alzatravel.com.

Our services are aimed at adults. Children's data is processed only in the context of a booking made by a parent or legal guardian.

This policy may be updated from time to time. The version in force is the one published on this page, with the relevant update date.