Payment and Security

Many trips at Alza Travel are prepared to order. Once we have spoken with you (via WhatsApp, Viber, phone or email) and agreed on the itinerary and the price, we send you a secure payment link or payment instructions.

The link takes you to a secure payment page of our bank, where you can pay by card. The booking is confirmed once the payment has been successfully received.

• Credit/debit card — Visa, Mastercard and Maestro, through the bank's secure gateway.
• Bank transfer — according to the invoice/proforma we send you.
• Payment at the office — at our location in Podujevë.

We send the payment link only after consulting with you and only through our official channels. It has a validity period and pertains to the amount agreed for your booking.

Never share the link or the payment details with third parties. If you have doubts about the authenticity of a link, contact us before you pay.

Transactions are made in Euros (EUR), unless otherwise indicated. Your bank may apply conversion fees if your card is in a different currency.

Card payments are processed by our bank's secure gateway, in compliance with the PCI-DSS standards and with 3-D Secure authentication (Visa Secure / Mastercard Identity Check).

Alza Travel does not see and does not store your full card data — it is entered directly on the bank's secure page and transmitted encrypted.

After a successful payment, you will receive a confirmation and, on request, the relevant invoice. Please keep the confirmation as proof of your booking.

Your card is charged at the moment you make the payment through the link, except in cases where we expressly agree on a deposit or payment plan.

For some packages, payment by deposit may be offered, where a portion is paid upfront and the remainder by a set deadline. The terms are clearly stated in the offer.

Refunds, when they apply, are returned to the same card or payment method. Full details can be found in our Refund and Cancellation Policy.

We communicate payment details only through our official channels. We will never ask you for your card PIN or passwords by email or phone. If you notice anything suspicious, immediately notify your bank and us.

For any question about payments, contact us at info@alzatravel.com or +383 46 860 666.